Shipping & Delivery

Shipping and Delivery

At HayatSecret, we provide smooth and affordable shipping and delivery experience for our customers. We belive that the actual customer care begins after the checkout and accompany our customers till they receive the order.

For further support, please contact and support team on +971 58 535 7229 or info@hayatsecret.com

Shipping Destinations

Our Delivery Service covers The united Arab Emirates.

Delivery Methods and Timeframes

We offer the following shipping method:

1. Standard Delivery: Estimated delivery time of Two business days within the UAE.

Please note that delivery timeframes may vary depending on the quantity of order and any unforeseen circumstances that may affect the shipping carrier.

Delivery Rates

Tracking Your Order

We provide real-time tracking for all shipped orders. You can easily track your package by entering the tracking number provided in the shipping confirmation email on our website's Order Tracking page.

Delivery Notifications

To keep you updated about your order journey, notifications via email will be sent at various stages of the shipping process. These notifications will include important updates such as order confirmation, shipment tracking, and estimated delivery date.

Delivery Issues and Returns

In rare situation that cutomer may encounter any issues with their delivery, such as damaged or missing items, please contact our customer support team immediately.

Our customer support team will resolve the problem and ensure your full satisfication.

Frequently Asked Questions (FAQ)

Q: What areas do you ship to?

A: Our delivery sevice covers all Emirates

Q: How much does shipping cost?

A: Free for orders 100AED & Above

As low as 15AED for orders less than 100AED

Q: How can I track my order?

A: Enter your tracking number in the tracking box to receive the latest update

Q: Can I change my shipping address after placing an order?

A: Ofcourse you can

Contact our support team at +971 58 535 7229 to assist you with changing the shipping address

Q: Do you offer international shipping?

A: Yes we offer international shipping at differerent rates

Q: How long does it take to process a refund?

A: It takes five days to process the refund. However, customers can contact customer support for faster refund