Cancellation/Refund Policies

Order Cancellation Policy

To cancel order, please provide us with a minimum of 48 hours' notice. You can notify us of your order cancellation in person, via email, mobile phone text message, fax, or any other means, but we will require written confirmation. Please note that we may apply a 10% fee to cover any administrative costs incurred as a result of your cancellation.

Delivery Policy :

Hayat Secret has established a delivery policy to ensure that our customers receive their orders in a timely and efficient manner. We process orders within the United Arab Emirates within three working days, and international orders within 15 days. Please note that we do not deliver on weekends or holidays.

In some instances, a high volume of orders may cause delays, which could last for a few days. Additionally, you should consider the extra transit time required for your order to arrive at its destination. If there is a significant delay in shipment, we will notify you through either a phone call or email.

- Customs, Duties and Taxes:

Hayat Secret would like to inform our valued customers that any customs duties and taxes that may be imposed on your order are not within our control. These fees may include tariffs, taxes, and other related charges, and they are solely the responsibility of the customer.

Please note that customs policies and import duties vary widely from country to country. We highly recommend that you check with your local customs office for more information regarding potential fees that may be associated with your order.

At Hayat Secret, we are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns regarding customs duties and taxes, please do not hesitate to contact us. We are always here to assist you in any way we can.

Payment Policy :

Hayat Secret is pleased to offer our customers a variety of payment options, including Visa, American Express, PayPal, eBay, and Mastercard. Please note that all orders require advance full payment or payment first before we can process and ship your order. By proceeding to the checkout, you are indicating your agreement to these payment terms.

To ensure a smooth transaction, we kindly request that you provide us with accurate and up-to-date information for both your purchase and payment accounts. This includes your payment method, payment card expiration date, and email address. We may also add sales tax to your purchase as required by law.

Please note that you are responsible for paying all charges at the prices in effect for your purchases, as well as any applicable shipping fees. By placing your order, you authorize us to charge your chosen payment provider for any such amounts. We will promptly contact you if we encounter any issues processing your payment.

Thank you for choosing Hayat Secret. If you have any questions or concerns about our payment policy, please do not hesitate to contact us.

Refund Policy :

Our return policy in the United Arab Emirates is designed to ensure that you are completely satisfied with your purchase. We want you to have peace of mind knowing that you can return any product within 14 days of receiving it if you're not happy with it.

To be eligible for a return, the product must be in its original condition, which means it must be sealed and accompanied by all original packaging, accessories, free items, and other components or parts that were included with the product when it was delivered. The returned product and packaging must be in good condition, too. In addition, the serial number of the purchased product must be the same when a return is requested.

Please note that this return policy is subject to applicable law. If you request a return after the fourteen-day period, we won't be able to accept it. This provision applies notwithstanding any other requirement under these general conditions.

To initiate a return, you can call our sales representative who delivered the products to you. Please provide valid ID copy and your original receipt to return your product.

We hope this policy gives you the confidence to shop with us and try out our products without any worry. If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us.

Privacy And Cookie Policy

- Introduction

This privacy policy (“Policy”) discloses the privacy practices for www.hayatsecret.com (“Website”) and outlines in which manner personal data of the users (“Customers”) is collected, stored, disclosed and secured against misuse by Hayat Secret (“Hayat Secret”). It further identifies how Customers can correct any inaccuracies in the information provided.

For the purpose of this Policy “personal information” shall mean information that can be associated with a specific person and can be used to identify that person.

By using the Website, Customers consent to the collection and use of Customer’s personal information in line with this Policy.

Hayat Secret reserves the right to revise this Policy at any time as it sees fit without any notice, and by using this Website Customer is expected to review this Policy on a regular basis.

- Summary

This is a Privacy and Cookie Policy for the website hayatsecret.com. It explains how personal information is collected, used, and shared when users visit the site or make purchases. The website automatically collects device information, including web browser, IP address, time zone, and cookies, and order information, including name, billing and shipping addresses, payment information, email address, and phone number. The website also uses Google Analytics to monitor and analyze web traffic, as well as content commenting and retargeting. The site may display ads and offer interaction with social networks or other external platforms. The policy includes information on how users can opt-out of Google’s use of cookies.

This document outlines the practices of Hayat Secret regarding the collection, use, and disclosure of personal information when you visit or purchase products from the website.

• We collect information about your device, web browser, IP address, time zone, and cookies installed on your device. We also collect information about the pages or products you view, and how you interact with the site. We refer to this information as "Device Information". We collect this information using cookies, log files, and web beacons.
• When you purchase or attempt to purchase products through the site, we collect your name, billing and shipping address, payment information, email address, and phone number, which we refer to as "Order Information." We may use other technologies such as pixel tags and clear picture on the site.
• We may collect information about your computer, mobile phone, or other devices used to access the website, such as your IP address, operating system, login, device name, screen name, and browser type for system administration and to report aggregate information to our partners and advertisers.
• We use Google Analytics to monitor and analyze web traffic and user behavior. We also have our own internal content comment system, where we collect email addresses and first names.
• We use Order Information to fulfill your orders, communicate with you, screen orders for potential risk or fraud, and provide information or advertising relating to our products or services in line with your preferences.
• We use Device Information to help us screen for potential risk and fraud, improve and optimize our site, generate analytics about customer browsing and interaction, and assess the success of marketing and advertising campaigns. We may use cookies to display advertisements about our products and services based on your previous use of our website.
• We may interact with external social networks and platforms from the site and collect traffic data for the pages where the service is installed. We use Pinterest "Pin It" button and social widgets and Facebook Like button and social widgets to interact with the Pinterest and Facebook platforms. We do not collect personal information from children under the age of 18.