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Frequently Asked Questions

Have questions? we’ve got answers

 
Q: What is Hayat Secret?

Hayat Secret is a premium provider of diffusers, aroma oils, personal perfumes, and fabric sprays. We offer scenting solutions for residential, commercial, and industrial spaces, with all our fragrances crafted in France and Spain.

 
Q: Where is Hayat Secret located?

Hayat Secret is headquartered in the UAE, but we have a presence in several countries.

 
Q: Do you provide free delivery?

Yes, we offer free delivery across the UAE. Some products may require preparation before shipping, so delivery times may vary.

 
Q: What products does Hayat Secret offer?

We specialize in:

  • Diffusers (home, commercial, industrial, HVAC, and portable models)
  • Aroma Oils (high-quality, long-lasting scents)
  • Fabric Sprays (odor neutralizers and premium fragrances)
  • Personal Perfumes
 
Q: Are your diffusers waterless?

Yes, our diffusers operate without water, ensuring a cleaner and more efficient scenting experience.

 
Q: How can I control the diffusers?

Our diffusers can be controlled using three different methods: touch, Bluetooth, or WiFi, allowing you to adjust settings conveniently based on your preference.

 
Q: What fragrance options are available?

We offer a diverse range of fragrances, including floral, woody, gourmand, fresh, and customized blends. Our Gourmet Delights collection includes edible-inspired scents like coffee, vanilla, chocolate, and more.

 
Q: Do your products neutralize odors or just mask them?

Our fabric sprays and odor removal solutions are formulated to neutralize odors rather than just mask them. They contain effective ingredients designed to treat unwanted smells at the source.

 
Q: Do you offer fragrance customization?

Yes, we can create custom fragrance blends for bulk orders or special projects.

 
Q: Are Hayat Secret products environmentally friendly?

Yes, we are committed to sustainability. Our waterless diffusers reduce water consumption and prevent mold buildup, making them a more eco-friendly alternative to traditional scenting solutions. Additionally, our high-quality, long-lasting aroma oils reduce the need for frequent replacements, minimizing waste.

 
Q: Do you offer diffuser rental services?

Yes, we provide rental and rent-to-own contracts for businesses and home users. This allows customers to enjoy high-quality scenting solutions with flexible payment options.

 
Q: How does the rent-to-own program work?

Our rent-to-own program includes:

  • 1-year and 2-year contracts, with higher monthly payments for 1-year contracts.
  • Ownership of the device at the end of the contract.
  • Aroma oil provided during the rental period.
  • Maintenance and support included.
  • After the rental period, you can purchase oil at a discounted rate and opt for a maintenance contract.
 
Q: Which devices are eligible for rental?

Our rental program includes home diffusers, commercial diffusers, and HVAC scenting solutions.

 
 
Q: Can I become a Hayat Secret dealer?

Yes! We welcome partnerships with individuals and businesses looking to sell our products. No specific qualifications are required.

 
Q: What are the benefits of becoming a dealer?

Benefits include:

  • Attractive profit margins
  • Marketing support & materials
  • Access to a fully functional e-commerce website
  • Flexible stock options
  • Exclusive discounts & incentives

Details will be provided upon onboarding.

 
Q: How can I place an order?

Orders can be placed through our website, WhatsApp, or by contacting our sales team.

 
Q: What payment methods do you accept?

We accept cash, bank transfers, and other online payment methods.

 
Q: Do you ship internationally?

At this time, we do not offer international shipping. However, customers can purchase our products through authorized dealers in their respective countries.

 
Q: How long does it take to process and ship an order?

Some products require preparation before shipping. Delivery times will be communicated upon order confirmation.

 
Q: Do you offer corporate gifting options?

Yes, we provide a range of premium gifting solutions for businesses, including personalized diffusers, aroma oils, and fragrance or perfume sets. Our products make excellent gifts for employees, clients, and partners.

 
Q: Can I customize gifts with my company logo or branding?

Yes, we offer customization options, including branded packaging and personalized fragrance selections to align with your company's image.

 
Q: Is there a minimum order quantity for corporate gifts?

Minimum order quantities may vary depending on the product and customization level. Please contact our sales team for specific details.

 
Q: How can I place a bulk order for corporate gifts?

You can place a bulk order by writing to info@hayatsecret.com for personalized assistance.

 
Q: How do I maintain my diffuser?

To ensure optimal performance, we recommend wiping down your diffuser regularly with a soft cloth and non-abrasive cleaning solutions. Avoid using harsh chemicals that may damage the device.

 
Q: Do you provide after-sales support?

Yes, we offer maintenance and customer support for all our products.

 
Q: Is maintenance included in the rental program?

Yes, full support and maintenance are included during the rental period. Afterward, customers can purchase a maintenance contract.

 
Q: What should I do if my diffuser isn’t working properly?

Contact our support team, and we’ll assist you with troubleshooting or arrange for a replacement if necessary.

 

 

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